美國消費者還是在花錢的。只是 零售業要能吸引到消費者 就要注重客戶體驗。
"Consumers are looking for experiences, whether that's travel, whether that's entertainment," said HSN Inc. CEO Mindy Grossman. "They're looking for differentiated products, things that are going to have meaning. So our perspective on that is you've really got to be differentiated, you really do have to create an experience and you've got to create an emotional connection with the customer if you're going to want her to spend."
"Consumers also are concentrating their spending on automobiles, restaurants and travel, Lundgren said."
想到了我的手下愛將。
